Why Domain Transfers Fail — And How to Get Them Right

Editor’s note: This article from August 2023 has been updated during October 2025 to reflect the latest best practices and ensure your domain transfer stand the best chance of success.

Moving your domain name—whether to a new registrar or hosting provider—is something most website owners encounter sooner or later. While the process seems straightforward, it’s often more intricate than it appears. If you’re not careful, small missteps can lead to frustrating delays or failed transfers.

Here’s a look at the most common reasons domain transfers don’t go as planned today, with up-to-date tips to help you ensure a smooth transition.

1. Lack of Preparation and Planning

The most frequent reason transfers fail is a lack of advance preparation. Without a step-by-step plan, small details can fall through the cracks. It’s important to review the transfer process for your current and future registrar or host well before you begin—each provider may have slightly different requirements.

Pro tip: Create a checklist for all stages of the transfer, set aside sufficient time, and familiarize yourself with the policies and processes of both registrars.

2. Incorrect Authorisation Codes or Security Settings

Nearly all domain transfers require an authorisation (EPP) code—a unique password that validates your request. Mistyping the code or forgetting to request it from your current registrar will halt the process.

What’s new: Many registrars now have extra security features such as domain locking, 2-factor authentication, or transfer protection by default.

What to do:

• Request your EPP code and double-check it before submitting.
• Disable domain locks or extra security settings that could block the transfer.

3. Outdated or Incorrect Contact Information

Transfers require confirmation, typically sent to the domain’s administrative email (listed in WHOIS records). If that email is outdated or incorrect, you’ll miss vital notices and the transfer will stall.

Stay current: Log in to your current registrar and verify that your WHOIS information (especially the admin email) is accurate before you start.

4. Timing Issues: Expired or Soon-to-Expire Domains

If your domain is expired or about to expire, many registrars will decline the transfer request. Some recent regulatory updates make this even stricter.

Tip: Check your domain’s expiry date in advance. Renew if necessary, and consider enabling auto-renewal for peace of mind.

5. Registrar or Platform Restrictions

Technical hiccups, unresponsive customer support, or restrictive transfer windows (such as the 60-day lock after registration or recent contact info changes) can all block transfers.

Choose wisely: Research your new registrar’s service quality, support responsiveness, and transfer policies before starting the process.

Making Domain Transfers Easier in 2024

• Follow a checklist: From unlocking your domain to verifying the transfer is complete, don’t leave steps to memory.
• Double-check details: Small errors—especially in authorization codes or contact info—cause most delays.
• Communicate: Keep in touch with both your old and new registrar if you haven’t seen progress within a few days.
• Ask for help: If you’re unsure, consider professional transfer assistance. Reputable services can handle the entire process, saving you time and hassle.

Final Thoughts

Domain transfers don’t need to be stressful. By planning ahead, staying detail-oriented, and updating your information, you’ll avoid the most common pitfalls.

If you hit a roadblock, reach out to your registrar’s support or enlist a domain transfer expert. With the right approach, your domain will be right where you want it—without headaches or surprises.

Questions about transferring a domain? Get in touch—our team is happy to help you navigate the process smoothly.